Privacy Policy

1. Introduction

QUICK APNA LABOUR PRIVATE LIMITED ("WorryQ", "Company", "We", "Us", or "Our") values the privacy of its Customers and Worker Partners. This Privacy Policy explains how we collect, use, disclose, and protect your information when you access or use the WorryQ web platform, mobile applications, and related labour dispatch services (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy and applicable laws of India, including the Information Technology Act, 2000 and Reserve Bank of India (RBI) guidelines for merchant digital transactions.

2. Information We Collect

We collect several types of information to provide, manage, and improve our services efficiently:

• Personal Identification Information: Name, contact mobile number, email address, and physical/business address.
• Business Information: GSTIN, PAN, company registration details, billing address, and authorized representative information.
• Booking & Operational Information: Task descriptions, required hours, service locations, site manager contacts, and dispatch logs.
• Payment & Financial Data: Payment transaction details, invoice logs, bank reference IDs, and refund statuses. Payment card or netbanking credentials are handled directly by PCI-DSS compliant payment gateways (such as CCAvenue) and are not stored on our servers.
• Location Data: Geolocation details provided during task request creation or live service allocation to match customers with nearest worker partners.
• Technical & Device Data: IP address, device type, operating system, browser type, usage metrics, and error logs.

3. How We Use Your Information

Your data is processed by QUICK APNA LABOUR PRIVATE LIMITED for legitimate business purposes:

• To dispatch, fulfill, manage, and verify labour bookings.
• To verify customer identities and conduct worker partner background onboarding checks.
• To process digital payments, issue invoices, and manage refunds or dispute resolutions.
• To communicate booking updates, OTP verifications, invoice details, and customer support alerts via SMS, WhatsApp, email, or app notifications.
• To comply with regulatory obligations under Indian tax, banking (RBI), and labour compliance frameworks.
• To detect, prevent, and address technical issues, fraud, or unauthorized activities.

4. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal information to third-party marketers. We may share necessary information with:

• Worker Partners & Site Coordinators: Basic contact details and work location needed to complete assigned tasks.
• Payment Gateways & Financial Partners: Authorised banking and payment processors (such as CCAvenue) to execute digital payments and process refunds securely.
• Legal & Regulatory Authorities: Government agencies, law enforcement, or statutory bodies when required by applicable law, court order, or regulatory mandate.

5. Data Security & Storage

QUICK APNA LABOUR PRIVATE LIMITED employs industry-standard administrative, technical, and physical security measures (including SSL/TLS encryption, firewall protection, and restricted access protocols) to safeguard your data against loss, unauthorized access, or disclosure.

6. Your Rights & Account Deletion

You have the right to access, update, or request correction of your personal data. You may also request deletion of your account and soft deletion of personal data by visiting our Account Deletion Page or contacting support.

7. Cookies & Tracking Technologies

Our platform uses essential session cookies and performance analytics to optimize web experience, maintain session state, and evaluate platform usage patterns. You can manage browser cookies through your system settings.