Refund & Cancellation Policy
Operated by QUICK APNA LABOUR PRIVATE LIMITED
1. Policy Overview
At WorryQ (operated by QUICK APNA LABOUR PRIVATE LIMITED), we strive to provide fair, transparent, and prompt services for both our customers and our labour partners. This policy outlines the terms, timelines, and charges applicable when cancelling a service request or requesting a refund.
2. Cancellation Charges
Cancellation fees are determined by how far in advance you cancel prior to your scheduled task time:
| Time Before Scheduled Booking | Cancellation Charge |
|---|---|
| More than 2 hours before scheduled time | FREE (0% Fee) |
| 1 – 2 hours before scheduled time | 25% of booking total |
| Less than 1 hour before scheduled time | 50% of booking total |
| No-show / Worker arrives & client is unreachable | 100% of booking total |
* Note: Transportation costs incurred prior to cancellation after worker dispatch may also be charged.
3. Full Refund Scenarios
Customers are entitled to a 100% full refund under the following conditions:
WorryQ is unable to allocate or dispatch worker partners for your requested time slot.
Dispatched workers arrive more than 30 minutes late past the scheduled arrival window without prior notification.
Service delivered does not match agreed specifications and is verified by support investigation.
System or payment processing glitch resulting in duplicate charges for a single booking.
4. Refund Process & Timelines
- Submit Request: Submit a refund claim via our website contact page, app, or email to apnalabour@gmail.com within 7 days of booking.
- Verification (24–48 Hours): Our support operations team reviews task logs, GPS timestamps, and booking history.
- Approval & Notification: Upon approval, a confirmation SMS/email is issued.
- Credit to Original Payment Method: Approved refund amounts are credited directly to your original payment method (Credit/Debit Card, Netbanking, UPI, or Wallet via CCAvenue) within 5 to 7 business days.